In this full-day workshop participants are encouraged to present and demonstrate concrete examples of citizen-government interaction design cases. Building on these presentations, the remainder of the workshop will focus on interactive discussions and collaborative brainstorming sessions to identify the predominant challenges and opportunities in the area.
Throughout the workshop we hope to spark new design ideas, directions for future research, and prospective collaborations between researchers and practitioners.
Provisional Program
| 9:00am | introduction |
| 9:10-10:40am | paper presentations (10 mins talk & 3 mins questions) (See the list of accepted papers below.) |
| 10:40-11:00am | Break – morning tea |
| 11:00-12:40pm | group discussions – break down by topics |
| 12:40-1:40pm | Lunch |
| 1:40-3:20pm | Invited speaker Scott Anderson (Centrelink) (30mins & 10 mins questions) (See the abstract below.) Whole group discussion (60 mins) |
| 3:20-3:40pm | Break – afternoon tea |
| 3:40-5:20pm | demonstrations & wrap-up |
| 7:00 or 7:30pm | Workshop Dinner |
Invited Talk by Scott Anderson (Centrelink)
Acting Portfolio Manager of the Media and Network Communication Branch, Scott Anderson, will discuss the social and digital strategies the Human Services Portfolio is using to strengthen the relationships between government and the Australian community.
As technology evolves, the way governments need to deliver services is changing also. Scott will discuss how the Human Service Portfolio is adapting to those changes to support customers through difficult periods of their lives.
Scott will talk about key projects in using social networking sites Facebook and Twitter to share government information with the public, monitoring issues in social media and responding to improve customer service, and running online communities to empower customers (including research with CSIRO on social trust between government and citizens online).
Scott Anderson is a National Manager with the Australian Government’s Human Services Portfolio. The portfolio’s agencies – including Centrelink, Medicare Australia and the Child Support Agency – are responsible for delivering government social and health-related services to the Australian people.
Scott has more than 15 years experience in the media and government public affairs. Since late 2009, he has led the portfolio’s approach to issues management, strategic communication and social media engagement.
A feature of the last year has been the portfolio’s exploration of emerging opportunities in digital and social media to improve the way it communicates and interacts with its customers. As a by-product of the dot-com era, Scott has a keen interest in the social characteristics of communication and web 2.0 tools that enable the socialisation of information to create an atmosphere of engagement, transparency and trust.
Previously, Scott held editorial roles at the Canberra Times and Fairfax Digital, which included leading the development of two online city guides.
Accepted Papers
- Deliberation and Empowerment in Rio de Janeiro’s Favelas
Alice Baroni (Queensland University of Technology, Australia) - Capitalising on the Potential of Online Communities to Help Welfare Recipients
Nathalie Colineau and Cécile Paris (CSIRO – ICT Centre, Australia),
Amanda Dennett (Human Services Portfolio Communication Division, Australia) - Geo-Located Augmented Reality as a Platform for Citizen Engagement
Mohammad Ashraf Khan and Andy Dong (University of Sydney, Australia) - Place and Situated Deliberation in Participatory Planning – A Research Proposal
Matthias Korn (Aarhus University, Denmark) - Challenges for National Civic Engagement in the United States
Christopher M. Mascaro and Sean P. Goggins (Drexel University, USA) - Political Blogging and the Public Sphere in Malaysia
Rosyidah Muhamad (La Trobe University, Australia) - E-Petitions in Local Government: The Case of Wellington City Council
Janet Toland (Victoria University of Wellington, New Zealand)
