The trend towards more user contributions on the web and an increased interest in e.g. social media technology, from both governments and citizens, leads to new potentials and challenges in designing for citizen-government interactions.
In the workshop we will look at both of these sides: citizen empowerment as well as governments as collaborators in these interactions. Of course, these ideas are not new. However, while the Internet has often been praised as a means to empower citizens in democracies, research has shown that merely increasing the available amount of information about public policy does not lead to increased democratic engagement.
For several years now, governments have recognized the potential of the Web 2.0 to bring citizens and their governments closer together. Indeed, the social web holds the potential of supporting a better two-way communication where citizens are engaged through public consultations, contributing to the design of government policies. The question is what role governments have to play in this development. How do we best support the notion of government as a collaborator that is more accountable, responsive and transparent?
In the workshop we wish to address challenges such as how to render information more usable by citizens, how to strengthen citizen influence through citizen-citizen collaboration, how to bridge the gap between citizen deliberation and concrete citizen influence on democratic issues, and how to promote a better two-way communication between government and citizens, building citizen communities that are facilitated by government to discuss and improve government services.
Participants are encouraged to present and demonstrate concrete examples of citizen-government interaction design cases during the workshop. We will also have interactive discussions to identify the predominant challenges and opportunities in this area. It is our goal that the workshop will lead to new insights on a conceptual level, as well as new ideas for future research and design efforts regarding citizen empowerment and governments as collaborators in citizen-government interactions.
April 1: submission of position and experience papers *deadline extended*
- April 30: notifications of acceptance
- May 27: final papers due
- June 30: workshop in Brisbane, Australia
Topics of Interest
- Data Sharing between Government and Citizens
- Citizen Influence on Policy-Making Processes
- Citizen-Citizen and Citizen-Government Collaboration and Community Support through Web 2.0 Tools
- Boundary Objects in Citizen-Government Collaboration
- Situating Citizen Deliberation
- Introduction of Social Media into Government Agencies
- Grassroots Approaches and Activism
- Inclusion and Accessibility
- Designing for Local Conditions
- Privacy, Anonymity and Public Opinions
Author Guidelines and Submission
Workshop contributions are expected in the form of papers addressing previous experiences and, for example, case studies (6-8 pages), or position papers on the opportunities and challenges ahead (3-4 pages). Contributions should be formatted according to the ECSCW/Springer template (see the Word, PDF, and LaTeX templates). Submissions must not be anonymous and will be reviewed by the organizers.
All submissions will be handled via eMail. The documents should be submitted in PDF format to firstname.lastname@example.org. If your submission contains additional material (such as a video), then everything should be packed in one ZIP file. If you have any questions, please email the workshop’s organizers.
The workshop proceedings will be published in the International Reports on Socio-Informatics (IRSI) (ISSN 1861-4280) after the workshop (post-proceedings). A draft version will be made available to the participants prior to the workshop. Depending on the quality of submissions, we may propose to edit a Special Issue for a journal as a follow-up event.
This full-day workshop aims to bring together passionate researchers and practitioners in a shared forum to debate important issues emerging in this rapidly evolving field. Participants are required to submit position papers, or concrete design cases. Participants will be asked to actively prepare and participate in the workshop. Apart from academia, we highly encourage contributions from a wide audience, e.g. social media design professionals and government.
- Scott Anderson, Human Services Portfolio Communication Division
- Nikolaj Gandrup Borchorst, Aarhus University
- Susanne Bødker, Aarhus University
- Nathalie Colineau, CSIRO
- Amanda Dennett, Human Services Portfolio Communication Division
- Matthias Korn, Aarhus University
- Cécile Paris, CSIRO